Legal

Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your access to and use of Full Engage, a service provided by PROCEDO SOFTWARE SOLUTIONS Inc. ("Full Engage", "we", "us", "our"), a Canadian corporation with its registered office at 2967 Dundas St. W. #849, Toronto, ON M6P 1Z2, Canada.

By accessing or using the Full Engage marketing site (fullengage.ai) or the Full Engage SaaS application (app.fullengage.ai) — together, the "Service" — you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

Definitions

  • "Service" means the Full Engage marketing site and SaaS application, including any features and APIs we make available.
  • "Account" means your individual user account.
  • "Organization" means a workspace in Full Engage that you create or are invited to join, along with the team members, clients, and data within it.
  • "Workspace Data" means all content you, your team, or your authorized integrations upload, create, or sync into your Organization — including client records, tasks, notes, files, meetings, events, and calendar data.
  • "Subscription" means a paid plan you select for your Organization.
  • "AI Credits" means the prepaid credits used to power the in-product AI assistant.

Eligibility and Account Registration

You must be at least 16 years old to use the Service. By creating an Account, you confirm that the information you provide is accurate and complete, that you will keep it up to date, and that you will keep your credentials secure. You are responsible for all activity under your Account, including activity by team members you invite.

Accounts are issued to individual humans. You may not share a single Account between multiple people; invite each team member with their own Account instead.

Subscriptions, Billing, and Payment

Some features of the Service require a paid Subscription, billed monthly or annually as selected at checkout. Subscriptions renew automatically at the end of each billing period using the payment method on file unless you cancel before the renewal date.

  • Fees are charged in advance for each billing period and are non-refundable, except where required by applicable law.
  • You are responsible for any applicable taxes, duties, or similar charges, except for taxes based on our net income.
  • We may change our prices. For an active Subscription, price changes take effect at the next renewal and we will give you at least 30 days' notice in advance.
  • If a payment fails, we may suspend access to paid features until the issue is resolved.

Payment processing is handled by Stripe, subject to Stripe's terms and privacy policy.

AI Assistant and AI Credits

The Service includes an AI assistant that uses third-party AI providers to generate responses based on the Workspace Data and prompts you choose to make available to it.

  • AI usage consumes prepaid AI Credits, deducted from your Organization's balance. Credits are non-refundable, may expire as displayed in-product, and may be deducted for partial or failed generations as documented in-product.
  • AI output is generated automatically and may be inaccurate, incomplete, or out of date. You should not rely on AI output as professional, legal, financial, medical, or other expert advice. Verify outputs before acting on them.
  • We do not train any AI or machine-learning models on your Workspace Data or on Google user data. See the Privacy Policy for details on how data is handled.

Customer Data and Ownership

You own your Workspace Data. By using the Service, you grant Full Engage a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, process, display, and otherwise use Workspace Data solely as needed to provide, secure, and improve the Service for you and your Organization. This license ends when the Workspace Data is deleted from our systems.

You are responsible for the Workspace Data you submit. You represent that you have all rights necessary to submit it and that doing so does not violate any law or third-party right.

We do not sell Workspace Data and do not use it to train generalized AI/ML models.

Acceptable Use

You agree not to, and not to permit anyone using your Account or Organization to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Infringe the intellectual-property, privacy, or other rights of any third party.
  • Upload or transmit content that is harmful, fraudulent, defamatory, harassing, or otherwise objectionable.
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems; probe, scan, or test the vulnerability of the Service except as expressly permitted; or interfere with the Service's operation.
  • Scrape, crawl, or use automated tools to access the Service except through the documented API and within published rate limits.
  • Reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent applicable law prohibits this restriction.
  • Use the Service to send unsolicited communications (spam), to host malware, or to deliver content that violates a third party's terms.
  • Store or process personal health information ("PHI") subject to HIPAA, payment card data subject to PCI DSS in raw form, or other regulated data classes for which we have not provided a written agreement. Full Engage does not currently offer a Business Associate Agreement (BAA).

Third-Party Integrations

The Service connects to third-party services you authorize, including Google (sign-in and Google Calendar) and Stripe (payments). Your use of those services is governed by the third party's own terms and privacy policies. We are not responsible for third-party services or for any changes to their availability or behaviour. You can disconnect any third-party integration at any time from within the Service or from the third party's own account settings.

Service Availability

We work to keep the Service available and reliable but we do not guarantee uninterrupted operation. We may perform planned maintenance, deploy updates, or temporarily suspend the Service to protect its integrity or to comply with law. We will give reasonable notice for planned downtime where practical.

Suspension and Termination

You may cancel your Subscription or delete your Account at any time from your Account settings or by emailing info@fullengage.ai.

We may suspend or terminate your access to the Service if:

  • You materially breach these Terms (including the Acceptable Use section).
  • Your payment fails and is not cured within a reasonable period.
  • We are required to do so by law or by a third-party rights holder's notice.
  • Continued provision of the Service to you would pose a security, legal, or reputational risk.

Where reasonable, we will give you notice and an opportunity to cure. On termination, your right to use the Service ends immediately. We will delete your Workspace Data from our production systems within 30 days of termination, except where we are legally required to retain it (for example, for tax and accounting purposes). Provisions that by their nature should survive termination — including ownership, disclaimers, limitations of liability, indemnification, and governing law — will survive.

Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other materials we provide (excluding Workspace Data), is owned by Full Engage or its licensors and is protected by copyright, trademark, and other intellectual-property laws. Except for the limited rights granted to you under these Terms, no rights are transferred to you.

If you submit feedback, ideas, or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that any AI output is accurate or reliable.

Limitation of Liability

To the maximum extent permitted by law:

  • Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, loss of goodwill, or business interruption — arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.
  • Our total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) CAD $100 or (b) the fees you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to liability.

Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Full Engage and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual-property or privacy right; or (d) any Workspace Data you submit.

Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you notice — by email, in-product, or by updating the "Last updated" date — at least 30 days before the changes take effect, unless the changes are required by law or address a security issue. Continued use of the Service after the changes take effect constitutes acceptance.

Governing Law and Venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. You and Full Engage agree to the exclusive jurisdiction of the courts of Toronto, Ontario for any dispute arising out of or related to these Terms or the Service, except where applicable law gives you a non-waivable right to bring proceedings in your country of residence.

Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement we sign with you, form the entire agreement between you and Full Engage with respect to the Service.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Contact Us

For questions about these Terms, contact us at:

Email: info@fullengage.ai

Mail: PROCEDO SOFTWARE SOLUTIONS Inc., 2967 Dundas St. W. #849, Toronto, ON M6P 1Z2, Canada