Cookie Policy
Last updated: May 2026
This Cookie Policy explains how Full Engage — a service of PROCEDO SOFTWARE SOLUTIONS Inc. — uses cookies and similar tracking technologies on our marketing website (fullengage.ai) and our SaaS application (app.fullengage.ai).
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation, secure access to authenticated areas, and remembering your preferences. The website cannot function properly without these cookies.
Examples include:
- Session cookies to keep you logged in
- Security cookies for authentication
- Cookies that remember your cookie consent preferences
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve our website's performance and user experience.
Examples include:
- Analytics cookies to track page views and navigation patterns
- Cookies that measure load times and site performance
Functionality Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Examples include:
- Language preference cookies
- Theme preference cookies (light/dark mode)
- Cookies that remember your display preferences
Marketing Cookies
We do not set advertising or marketing cookies and we do not work with advertising partners. We do not build profiles of your interests for targeted advertising on other sites.
Third-Party Services
Some cookies and similar technologies on our site are set by third-party services we use to operate the Service. The third parties we currently use are:
- Google Tag Manager — used in production on the marketing site to load and manage tags and conversion events.
- Vercel Analytics — used in production for page-view and Core Web Vitals telemetry; uses cookie-less measurement where possible.
- Umami — privacy-friendly, cookie-less analytics for aggregate marketing-site usage.
- Cloudflare Turnstile — bot protection on the contact form and the waitlist form.
- Featurebase — in-product support and feedback widget, where enabled.
- Stripe — payment processing; may set cookies on payment pages for fraud prevention.
- Google — when you sign in with Google or connect Google Calendar, Google may set cookies during authentication.
Refer to each provider's own privacy and cookie policies for details on the cookies they may set.
How to Manage Cookies
Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete all or specific cookies
- Block cookies from being set
- Allow cookies from specific websites only
Please note that blocking or deleting cookies may impact your experience on our website and limit certain functionality.
Browser-Specific Instructions
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Edge: Settings > Privacy, search, and services > Cookies and site permissions
Cookie Retention
Different cookies have different retention periods:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Remain on your device for a set period or until you delete them
- Authentication cookies: Typically expire after 30 days of inactivity
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.
Contact Us
If you have any questions about our use of cookies, please contact us at:
Email: info@fullengage.ai
Mail: PROCEDO SOFTWARE SOLUTIONS Inc., 2967 Dundas St. W. #849, Toronto, ON M6P 1Z2, Canada